Shipping and Exchange

Our Shipping Policy


We try to ship your orders within 1 to 2 working days after you complete your purchase at www.myultaymozay.com.


During Sale and promotional days, orders may take a business day or two more to process. Please be patient while your order is packed and dispatched with utmost care.


Domestic Deliveries


We currently offer FREE DELIVERY above Rs.1,800 on all domestic orders. For all orders below the total of Rs.1,800 delivery charges shall be automatically added to the total bill.


We are committed to delivering your order accurately, in good condition and on time. We ship most orders within 1-2 working days after order placement.


To ensure that your order reaches you as quickly as possible and in good condition, domestic orders only ship through reputable local courier services .


International Deliveries


If you require your order to be delivered outside of Pakistan, please contact us through web.ultaymozay@gmail.com or reach us via WhatsApp on +92 333 77 MOZAY (66929) for further details and order placement, we'd love to guide you through the entire process!


Returns, Exchange of Products and Warranties


We at Ultay Mozay strive day and night to bring the very best of quality to our customers. If however, you are not satisfied with the quality, or think that the product you received is faulty in any regard, get in touch with us, we're here for ensuring* utmost customer satisfaction!


Note: In order for any product to qualify for returns/ exchanges, it must not have been worn and should be in its original packaging.


Promotional Campaigns and Holidays


Please note that shipping times may be longer than usual during holidays and high sales volume times (Ramadan/ Eid season).


Queries and Tracking


For any complaints, suggestions or tracking your online orders please contact us at web.ultaymozay@gmail.com or reach us via WhatsApp on +92 333 77 MOZAY (66929).